Return Policy

Sweston™ Return Policy

At Sweston™, we strive to provide the best customer experience, and we understand that sometimes a purchase might not meet your expectations. That's why we offer a simple and hassle-free return policy to ensure your peace of mind when shopping with us.

30-Day Return Window

You have 30 days from the date of receiving your purchase to return any item for a refund or exchange. Whether you've changed your mind or the product doesn't suit your needs, we’re happy to help. Please ensure that your return is within this 30-day period to qualify.

Condition of Items

For us to process your return, the product must be in new, unused condition, and it must be returned in its original packaging with all tags, manuals, and accessories included. We reserve the right to refuse returns that show signs of wear or damage. Make sure to carefully pack the product to avoid any damage during shipping.

How to Start a Return

To initiate a return, simply email our customer support team at support@sweston.shop with your order number and reason for the return. Our team will respond promptly with detailed instructions on how to send the product back to us.

Refund Process

Once your returned item is received and inspected by our team, we’ll notify you about the status of your refund. If approved, refunds will be processed within 5-7 business days and issued to your original payment method. Keep in mind that it may take a few additional days for your bank or credit card company to process the refund on their end.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning items, unless the product was damaged or defective upon arrival. In cases of damaged or incorrect items, please contact us immediately for a prepaid return label.

If you have any questions or concerns regarding our return policy, feel free to reach out to us at support@sweston.shop or via WhatsApp at +923256267490. We're here to help!