Refund Policy
Sweston Watches Refund Policy
At Sweston Watches, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, our refund policy is designed to ensure a hassle-free experience. Below are the details of our refund policy to help guide you through the process.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your Sweston watch, you can request a full refund within 30 days of receiving your order. Please ensure that the watch is in its original condition, unworn, and includes all packaging and accessories.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at support@sweston.shop or via WhatsApp at +923256267490 to inform us about your return request.
- Provide Order Details: Include your order number and reason for the return in your message.
- Return Instructions: Our team will provide you with instructions on how to return your item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer support team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the item for our records.
Contact Us
If you have any questions or need assistance with our refund policy, feel free to reach out to us at support@sweston.shop or via WhatsApp at +923256267490. Our team is here to help and ensure that your shopping experience with Sweston is exceptional.
Thank you for choosing Sweston Watches!
