FAQS
Frequently Asked Questions (FAQs)
Welcome to the Sweston Watches FAQ page. Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question listed, feel free to reach out to our customer support team.
1. What is Sweston Watches' shipping policy?
We offer free worldwide shipping on all orders. Delivery times are as follows:
- United States: 7 to 10 business days
- International Orders: 10 to 15 business days
You’ll receive a tracking number once your order is dispatched for real-time tracking.
2. How long does it take to process my order?
Orders are typically processed within 1 to 3 business days. After processing, you’ll receive a confirmation email with tracking information.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your shipment’s progress on our website or through the shipping carrier’s platform.
4. Do you ship internationally?
Yes! We offer free worldwide shipping to all locations. However, please note that customs and import duties may apply depending on your country’s regulations.
5. What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. The watch must be unused, in its original packaging, and in the same condition as when delivered.
6. How do I initiate a return?
To start a return:
- Contact our customer support team at support@sweston.shop or WhatsApp at +923256267490.
- Provide your order number and reason for the return.
- Follow the instructions provided by our team to complete the return process.
7. When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 30-business days. The refund will be credited to your original payment method.
8. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, contact us immediately at support@sweston.shop or WhatsApp at +923256267490. We’ll arrange for a replacement or refund at no additional cost.
9. Do Sweston Watches come with a warranty?
Yes, all Sweston Watches come with a 1-year limited warranty covering manufacturing defects. For more information on what’s covered, please reach out to our customer support team.
10. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. If the order hasn’t been processed or shipped, we’ll do our best to accommodate your request.
11. How do I contact customer support?
You can reach our customer support team through the following channels:
- Email: support@sweston.shop
- WhatsApp: +923256267490
We’re here to assist you with any questions or concerns!
If you have additional questions, don’t hesitate to reach out. We’re always happy to help!
