Return & Refund Policy
We strive to provide high-quality products, and if your item does not match the description, you are eligible for a return or refund within 30 days.
Eligibility for Returns:
• Items must be unused, undamaged, and in their original packaging with all tags and accessories.
• Proof of purchase (order number) is required.
Non-Refundable Cases:
Refunds will not be issued for:
• Buyer’s remorse or incorrect size selection (if the product matches the description).
• Used, altered, or damaged items after delivery.
• Final sale items marked as non-refundable.
How to Request a Return:
1. Contact Us: Email support@sweston.shop with your order number and reason for return.
2. Provide Details: Attach photos if the item is defective or incorrect.
3. Follow Return Instructions: Our team will guide you through the return process.
Return Shipping:
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to avoid lost returns.
Refund Processing:
• Once we receive and inspect your return, we will notify you within 5 business days.
• Approved refunds will be issued to the original payment method within 5-10 business days.
Defective or Incorrect Items:
• Report any defective or incorrect items within 7 days of delivery.
• Provide photos for verification.
• We will arrange a replacement or full refund at no extra cost.
For return inquiries, contact support@sweston.shop.