Refund & Return Policy

Return & Refund Policy


We strive to provide high-quality products, and if your item does not match the description, you are eligible for a return or refund within 30 days.


Eligibility for Returns:

Items must be unused, undamaged, and in their original packaging with all tags and accessories.

Proof of purchase (order number) is required.


Non-Refundable Cases:


Refunds will not be issued for:

Buyer’s remorse or incorrect size selection (if the product matches the description).

Used, altered, or damaged items after delivery.

Final sale items marked as non-refundable.


How to Request a Return:

1. Contact Us: Email support@sweston.shop with your order number and reason for return.

2. Provide Details: Attach photos if the item is defective or incorrect.

3. Follow Return Instructions: Our team will guide you through the return process.


Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method to avoid lost returns.


Refund Processing:

Once we receive and inspect your return, we will notify you within 5 business days.

Approved refunds will be issued to the original payment method within 5-10 business days.


Defective or Incorrect Items:

Report any defective or incorrect items within 7 days of delivery.

Provide photos for verification.

We will arrange a replacement or full refund at no extra cost.


For return inquiries, contact support@sweston.shop.